Student Information System
Register, enroll, and more...
Launch GeniusRegister as a new user, request a course, manage your course enrollments, update your learner profile, track your progress, and access your transcript.
@ City of Hope
Login* to continue your learning...
* Must be enrolled in a course and provided with login credentials
Important Information for New Users
All new learners should log into Genius first to fill out a one-time registration form. Genius is our Student Information System (SIS) that stores your collection of courses, transcripts, and available certificates of completion.
COH Users:
Credentials to log in to Genius and Canvas are your COH email and password.
Password resets for COH users can only occur through COH’s SSO password reset process.
External Users:
If you received a Course Registration email at an inbox not affiliated with City of Hope, you are likely considered an external user.
Your initial credentials (both login and password) to log in to Genius are your registered email address.
After the initial login, you can change your password in the same area to complete the registration form.
Alternatively, you can click on the Genius forgot password link to establish a new password.
After completing the registration form:
You are welcome to enter Genius upon your return, but most users log in separately to Canvas using their Genius credentials, and continue their learning.
COH users include employees, contractors, temporary works, etc. whom have been provided a username and are actively affiliated with City of Hope. Log in with your COH credentials like you would sign into your computer workstation, except when logging into Genius, your username should be followed by @coh.org. For example, the username for John Doe would look like jdoe@coh.org.
For Friends of City of Hope:
The login page for Genius includes a link for you to register as a new user (external to City of Hope). You can provide your credentials along with additional information to complete your profile. The login page also includes a link to establish a new password in case you forgot it.
Other Quick FAQs
Browsers: Internet Explorer 11, the latest two versions of; Safari, Chrome, Firefox.
Flash version 25, 26, or higher (used for recording or viewing audio/video and uploading
files)
Screen size: Canvas is best viewed at a minimum of 800x600, which is the average size of a notebook computer. If you want to view Canvas on a device with a smaller screen, we recommend using one of the Canvas mobile apps fitting your role.
Supported Image Formats: Canvas will accept the following image files
JPEG - Joint Photographic Experts Group
GIF - Graphics Interchange Format
BMP - Windows Bitmap
TIFF* - Adobe Systems
PNG - Portable Network Graphics
* While TIFF files can be uploaded to file storage, they will not display within any area of
Canvas.
Learner FAQs on Using Genius
Check out these topics and helpful tutorials to get you started as a learner using the Genius Student Information System.
To enroll in a course you first need to register as a Genius user. For City of Hope employees, log in using your network id and password. You will then be prompted to complete a short registration page.
For external users:
Friends of City of Hope (External users): Click on the launch Genius button, where you will then be redirected and prompted to enter your credentials.
You will be prompted to an External User Registration page. Your username will be your email address. All users will be prompted to fill out a one-time User Registration form. We are requesting this information to better understand the users of our system. You are able to decline to answer any of the required questions by choosing that option within each item. Once you login to the system you can reset your password from the Genius User Dashboard. After submitting your User Registration form, you will be redirected to the Genius Learner Dashboard. From here you can Register for Course to view the course catalog.
After you have successfully logged in you will be able to browse a course catalog. If the course Instructor has set the course to Self-Registration you will find the course in the catalog. Select the course and proceed to check out.
*Please note: Some courses will require Instructor approval. In this instance the Instructor will receive an email to approve or deny your request. You will receive an electronic notification once you are successfully enrolled.
To print a certificate login to your Genius account to view the Dashboard. Under the Completed Courses module on the right-hand side of your dashboard, click on any of the courses you have already completed.
This will immediately generate a Certificate of Completion for the course you select with the following details:
- Your name
- Course Title
- Date of Completion
Issuing your transcripts in Genius is simple. The Genius dashboard includes a Menu on the left side of the screen where you can find a link that reads Print Transcript.
Click on this link to generate a PDF with a course-by-course breakdown that includes:
- Your name
- Institution Name
- Enrollment period
- Courses taken
- Grades
- Credits received
- Date in which the transcript was generated
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The Genius dashboard includes a link to Withdraw from Course.
Select the link to get to the Withdrawal interface.
-
Request a withdrawal by clicking on the Request new drop link on the upper left-hand side of your
screen.
-
A floating window will appear.
This window allows you to make two choices regarding your drop.
The first allows you to select the course you want to drop.
The second allows you to select the reason why you are dropping the course.
Adding a reason provides valuable feedback to the Instructor and the Affiliation Manager.
- Once you have requested a withdrawal by following the steps above, your request is sent to the Instructor and Affiliation Manager and you can leave this screen.
No. It requires an approval, and you may check the status of your withrawal requests. The Course Withdrawal screen makes it possible for you to check if a request you made earlier to withdraw from a course has been approved. This screen will show any withdrawal requests you have made.
If that status of your withdrawal request is listed as APPROVED, your request has been completed. If the status is not approved, you can edit your withdrawal request to change the reason and resubmit for approval.
Canvas Resources
Canvas is City
of Hope’s education software platform, or Learning Management System (LMS), powered by
Instructure. This web-based
course management platform has features that include a robust interface, an intelligent
course calendar, course notifications, easy online submission for assignments, and easy-to-use
communication
tools. It also features a simple dashboard that provides a comprehensive overview of all your classes, and
mobile
apps for both Android and iOS.
Canvas can be used to enrich face to face or online instruction and enhance the City of Hope educational experience by providing high-quality instruction and scholar achievement.
Beyond Getting Started:
If you have moved beyond commonly used features and are ready to build more robust and dynamic content for your courses please use the links to the guides below.
Have questions or need assistance?
Within Canvas, the Help button in the bottom left-hand corner provides a menu of options for support questions. You can report a problem directly within the application detailing how it's affecting you. Look for the question mark icon.
If by chance; you are unable to get into Canvas and utilize the help features, other support channels are available to assist you:
- Email: support@instructure.com
- Canvas Support Hotline (for Learners): (833) 279-4029
- Canvas Support Hotline (for Instructors): (833) 279-4030
- Online: Canvas Community Help
FOR LESS CRITICAL QUESTIONS
To request a course shell or learn more about Canvas at City of Hope please contact: clinicaltraining@coh.org